Various ways to register NPS complaints
I receive many questions about NPS mainly – PRAN allotted but card not received, Grievance against Trustee Bank, T-PIN/I-PIN not received, PRAN Kit not received etc.
So i thought of writing a post on how to register a complaint or grievance related to anything in the NPS process and transaction.
Also read: Simple step to open NPS online using e-NPS
Various ways to register NPS complaint
Subscribers of the National Pension System (NPS) can register their complaints through the NPS call center, or by sending physical or email complaint directly to the Central Grievance Management System (CGMS), or by posting grievance in the NPS website.
1. NPS call center: NPS subscribers can raise grievances by calling the Toll free Number 1800 22 2080 by authenticating with the Telequery Personal Identification Number (TPIN). The complaints that can be solved by the call centre executives will be answered immediately. The grievances that need additional details will be escalated within the system and a token number will be issued for future reference.
2. Written complaints: Physical written complaints can be directly submitted to the POP-SP in the specified format (Form G1) and email complaint can be send to firstname.lastname@example.org from the registered email ID. Once the grievance is resolved, an appropriate reply will be sent to the subscriber.
3. Online registration: The subscriber can register an online complaint using https://cra-nsdl.com/CRA/cgmsMenuOnloadForSub.do. Subscriber’s PRAN details or PAO/POP-SP/CBO Reg No details must be provided to register here. Once the complaint is submitted, a token number will be displayed on the screen to track the complaint in future.
How to check the status of the grievance/complaint logged?
The Subscriber can also check the status of the grievance in CRA website at https://cra-nsdl.com/CRA/grievanceStatusLim.do
In case if your are not satisfied with the resolution, you can write to Grievance Redressal Cell (GRC) with complaint token number:
Grievance Redressal Cell (GRC)
Pension Fund Regulatory and Development Authority,
1st Floor, ICADR Building, Vasant Kunj Institutional Area Phase II,
New Delhi – 110070
All these complaints has to be disposed off by concern authority within a period of 30 days of its receipt and they have to post the details in the CRA system.